Refund & Cancellation Policy

1. Scope of this policy

This policy applies to all services contracted with the Company, including technical inspection, testing, calibration, surveying, conformity assessment, engineering solutions, industrial project services and research and development, whether requested through the website, a quotation or a direct contract.

2. Regulatory basis

This policy is based on the E-Commerce Law of the Kingdom of Saudi Arabia and its implementing regulation, which exclude from the right of return — among other cases — services whose execution has begun with the beneficiary's consent and works and products prepared to the beneficiary's own specifications. The nature of our services falls within both cases.

Any contractual relationship between the Company and corporate clients is governed by the signed contract between the parties, whose provisions prevail where they conflict with this page.

3. Cancellation before execution begins

Cancellation may be requested in writing before execution begins, and requests are handled as follows:

1. Before resources are mobilised and dates are fixed: the amount paid is refunded in full, less any actual bank transfer fees.
2. After teams are assigned and dates reserved but before work actually begins: actual costs incurred are deducted (technical plan preparation, laboratory resource reservation, travel arrangements) and the balance is returned.
3. After execution begins or after the first site visit: no refund is due, and the value of work actually completed becomes payable according to documented progress.

"Execution begins" means the first actual work performed for the client, including a site visit, receipt of samples, commencement of laboratory testing, or the start of preparing a technical study.

4. Cases where no refund is due

• Execution of the service having begun with the client's express or implied consent.
• Completion of the service and delivery of the agreed report or deliverables.
• Client dissatisfaction with a technically valid result issued under the agreed methodology (an inspection or test result is not a commercial negotiation).
• Inability to execute due to the client: denial of site access, failure to provide information or permits, or equipment not ready at the agreed time.
• Urgent services delivered under the expedited response track.
• Administrative fees or third-party fees actually paid to external entities.

5. Re-performance instead of refund

If a technical error on our side is shown to have affected the validity of the deliverables, the agreed remedy is re-performing the service or the affected part of it at our expense within a reasonable period and at no additional cost to the client. Financial compensation applies only within the limits set out in the contract and where re-performance is not possible.

6. Rescheduling

An execution date may be postponed once without charge if the written request is received at least 48 hours before the scheduled date. Late or repeated postponement may incur fees covering the actual cost of reserved resources.

7. Cancellation by the Company

The Company may cancel or suspend a service in limited cases, including where the scope of work is found to fall outside its technical capability or accreditations, where unacceptable safety risks exist on site, or where a regulatory breach arises. In such cases, amounts paid for work not performed are refunded in full.

8. Force majeure

Where execution becomes impossible for reasons beyond the control of both parties, rescheduling is agreed first. If execution becomes permanently impossible, amounts paid for work not performed are refunded after deducting actual costs incurred.

9. How to request a refund

1. Send a written request to contact@athmar-future.com including the proposal or contract number and the reason for the request.
2. We review the request and respond with a reasoned decision within 5 business days.
3. If approved, the amount due is transferred within up to 14 business days to the original payment method or the client's bank account.
4. Any taxes or fees that are non-refundable by law are deducted from the amount.

10. Complaints

If you are not satisfied with the decision, you may escalate the complaint in writing to our quality management at contact@athmar-future.com, and we undertake to respond within 10 business days. The client retains the right to refer the matter to the competent authorities in the Kingdom of Saudi Arabia.

11. Value added tax

VAT in refund cases is handled in accordance with the regulations of the Zakat, Tax and Customs Authority, and a formal credit note is issued where applicable.

12. Contact

For any enquiry about this policy: contact@athmar-future.com. For general provisions, see the Terms of Use.